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Elderly patients face 14-hour ambulance waits for falls, with one dying after getting trapped under a bed, a regulator warned.
The delays have led the Care Quality Co1mmission to rate South Central Ambulance Service (SCAS) NHS Foundation Trust as inadequate.
Its damning report said one patient waited 14 hours for help from the service, which serves seven million people in Hampshire, Buckinghamshire, Berkshire and Oxfordshire.
The CQC said delays also contributed to the death of an elderly patient who had fallen and got trapped under their bed.
Deanna Westwood, CQC director for the south, said: “Staff told us about the day before our inspection when a patient had been on the floor for up to 14 hours, following a fall, before the crew arrived.
“There were frequent and prolonged delays in reaching people… and this resulted in poor outcomes for some.”
It comes as analysis of Office for National Statistics data by the Financial Times suggested the collapse of NHS emergency care in England may cost 500 lives a week.
Meanwhile bosses at trusts in Plymouth, Gloucestershire, Leicester, Worcestershire, Birmingham and Cornwall have been summoned by Health Secretary Steve Barclay to “ensure accountability” over ambulance delays.
Rachel Harrison, national officer at the GMB union, which represents 20,000 ambulance staff, said: “Members describe waiting up to 10 hours to hand patients over to hospitals and a third of our ambulance members believe they’ve been involved in cases where delays contributed to a patient’s death.”
Will Hancock, chief executive of SCAS NHS Foundation Trust, said: “We have already taken swift action but I recognise we have more to do.”